Holiday Inn Express & Suites West Ocean City

I’m extremely disappointed with my stay here, especially considering we paid nearly $500 per night. At that price point, I expected a clean, comfortable room and a much higher standard of accommodations.

Unfortunately, the floors are so wet and dirty that I don’t even feel comfortable letting my children walk around without crocs. The bathtub was not properly cleaned, it’s chipped and the sheets actually feel damp, the wallpaper is peeling off the walls. The beds advertised as queens feel much more like full-size beds, and even something as basic as being able to access Netflix or modern streaming options on the TV isn’t available.

Princess Royale is normally our go-to hotel, and the only reason I chose to stay here instead was because they only had a king suite available. I am seriously considering going there and swallowing the additional cost. I genuinely regret that decision. For almost $500 a night, I never imagined I would be sitting here thinking that I’ve stayed in motels with cleaner, better-maintained rooms.

I feel like I completely wasted my money. I don’t expect perfection, but clean floors, clean bedding, a clean bathroom, properly maintained walls, and accurately represented beds should be the bare minimum—especially at this price.

I came here expecting a nice experience with my children, and instead I’m incredibly disappointed. I truly wish I had booked elsewhere.

Would give zero stars if it was possible. Booked a room for the holiday weekend here. My family and I arrived a little early for our check in to be told they cancelled my reservation and they had no rooms. That my card “declined” and they tried to process it many times. I checked and my card was charged 4 times for $400 then the fifth time it was declined. Then my room was cancelled the woman told me it’s not her problem and she can’t do anything about it. I spend thousands of dollars a year for IHG hotels for work. Along with others that travel with me. I can promise no IHG hotels will ever get my business again.

This was one of the worst hotel stays I’ve ever experienced. The biggest issue was the mold. It appeared to be everywhere. The AC vents seemed to be blowing mold into the room, there was mold on the carpet, and there was visible mold on the bathroom ceiling due to poor ventilation and air circulation. The air quality was so bad that I started experiencing respiratory issues during my stay. At one point, I genuinely considered going to urgent care because of how difficult it became to breathe comfortably and due to me becoming very congested when being in the room. Beyond the mold problem, the room was extremely outdated and poorly maintained. The carpets looked old and worn, the furniture was beaten up and tired looking, and the overall condition of the room felt neglected. While the bathroom appeared somewhat newer, it wasn’t enough to make up for the rest of the room. The beds were mediocre at best. The pullout bed was completely flat and uncomfortable, and the main bed had stains that made it look unclean. The lighting throughout the room was very dim, and several lamps barely worked, making the space feel dark and uninviting. The hotel is pet friendly, which can be a nice feature, but there was pet hair throughout the carpet when I arrived. It looked like the room had not been thoroughly vacuumed or cleaned before check in, which was disappointing and frankly unsanitary. The only positive part of my stay was the staff. Everyone I interacted with was friendly and professional. Even though this hotel is only about a 10 minute drive from the Ocean City Boardwalk. That's not during peak hours, during peak hours it can take up to 40 minutes to get to the beach. I would STRONGLY RECOMMEND STAYING SOMEWHERE ELSE. The condition of the room, the cleanliness issues, and especially the mold problem made this a terrible experience. I would not stay here again and cannot recommend it to others.